CVS to employees: “Get on the scale or pay.”

 CVS

By now you’ve probably heard about CVS pharmacy asking its employees to have their doctor complete a voluntary health screening (Health Risk Assessment) by May 2014 or they’ll be required to pay an additional $50 a month for their group health insurance.  Of course many sources have blown this up by saying that CVS wants to get their hot little hands on employees’ health information so they can start firing unhealthy people.

This is an excellent example of how much the media doesn’t know about group healthcare by portraying CVS like the big, bad wolf.   I’ve already written about this topic and if you speak with any insurance broker, they’ll tell you that the process of adding a voluntary Health Risk Assessment to a group health plan isn’t new.  Nor is this an evil plot by CVS to ransack employee health records so they can fire sick people.

Dr. Deborah Peel, a national advocate for patient privacy is quoted saying this process is “technology-enhanced discrimination on steroids.”  Huh?  Surely Dr. Peel is fully aware that this health information is considered Protected Health Information (PHI) under the HIPAA Privacy Rule.

If you know me, you know that I’m a bit of an HR rebel and don’t mind calling out Corporate America when humans get mistreated in the workplace.  In this case, I’m okay with this decision by CVS because they’re preparing for their own financial survival with the upcoming provisions of Healthcare Reform rolling out in 2014.  Answer this:

Why should any company be forced to pay for an employee’s irresponsible health choices?

Choosing to drive home after happy hour that results in a DUI will ultimately cause auto insurance rates to go up.  Should those who choose not to drink and drive pay higher auto insurance premiums than those who do drink and drive?

Choosing to smoke cigarettes will ultimately cause repeated and ongoing illnesses and doctor visits.  Should those who choose not to smoke pay the same medical insurance premium as those who do smoke?

Choosing not to exercise and eat unhealthy foods can cause obesity that can result in various diseases and increased health issues.  Should those who choose to take care of their body pay the same medical premium as those who don’t take care of themselves?

It’s no secret that America is unhealthy and we are all paying for it.  We have an obesity epidemic with one out of every three adults being obese.  In an attempt to attack this, First Lady Michelle Obama launched the well-known Let’s Move program to combat childhood obesity.  New York’s Mayor Bloomberg was unsuccessful in trying to ban 16 ounce sodas from being sold.  The reason was because this is considered an issue of “personal responsibility.”

But what if there isn’t any personal responsibility?  Will a hit in the wallet entice people to be responsible?  Who knows.  But to borrow Einstein’s words:

Insanity: doing the same thing over and over again and expecting different results.

What is certain is that our society cannot continue on this unhealthy and expensive path.

Rant over.  Back to CVS.

The Health Risk Assessments that are issued to employees are done by a third party — not the employer, the insurance carrier or the insurance broker.  The content and health information is never shared — with anyone.  So the notion that CVS will have access to this information and use it to fire unhealthy workers is ridiculous.  The third party companies who administer this process aren’t interested in getting involved in litigation and take precautions to ensure this medical information stays protected — as they should.

But here’s where the challenge lies:  can the assessments be formulated in a way to determine if someone’s poor health is due to bad choices or just bad DNA?

I reached out to a good friend and colleague, Bill Stedman, who is a producer with Trion.  He agreed that the Health Risk Assessment would only be the tip of the iceberg to address this issue.  To get more accurate information, the process would need to evolve to a blood draw to take the health assessment further.

During our conversation, Bill raised another good point.  Instead of charging employees more for not completing the health assessment, why not charge them less for completing the assessment?  Trion is working diligently to keep clients informed of each new provision and how it impacts organizations and employees.

Overall, we agreed that the worlds of group employer insurance and individual employee health will be colliding in a very intricate way over the upcoming months and years.

Are you ready?


#Leadership

Being responsible sometimes means pissing people off.  Good leadership involves responsibility to the welfare of the group, which means that some people will get angry at your actions and decisions. It’s inevitable, if you’re honorable. Trying to get everyone to like you is a sign of mediocrity: you’ll avoid the tough decisions, you’ll avoid confronting the people who need to be confronted, and you’ll avoid offering differential rewards based on differential performance because some people might get upset. Ironically, by procrastinating on the difficult choices, by trying not to get anyone mad, and by treating everyone equally “nicely” regardless of their contributions, you’ll simply ensure that the only people you’ll wind up angering are the most creative and productive people in the organization.

- Colin Powell

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I’m an HR hater today

I was having a quiet morning minding my own business when I stumbled across the SHRM Facebook page and saw the following question:

“HR Pros:  What’s the one thing a job applicant should NOT to do in a job interview? We will share your best answers in the SHRM Blog!”

After reading many of the comments, it was embarrassing to be included in a profession that had the word “HUMAN” in it.  While we all know that personal biases exist, isn’t it one of the primary roles of HR professionals to put aside biases and interview someone to determine their ability to do the job?

If HR is the first point of contact for job seekers, the poor schmucks interviewing with some of these folks don’t have a chance of ever seeing a hiring manager.

Here are some of the things these HR professionals listed that candidates should NOT do on an interview.

  • don’t mention interviewing at other places.
    Why not? You might have a stellar candidate on your hands.  
  • sit up straight.
    Thanks mom.
  • never ask about the salary.
    No it’s much better to waste everyone’s time instead.
  • don’t yawn.
    Maybe you’re boring.
  • don’t ask how long the interview will take.
    Forget the fact that maybe the candidate has to catch a train or bus to get home.
  • don’t be tense.
    Tell that to the job seeker who’s been out of work for months.
  • don’t roll your eyes at the interviewer’s questions.
    Right because you wouldn’t dream of asking uninteresting, canned questions.
  • don’t provide short answers.
    There’s this new thing out now — it’s called “follow up questions.”
  • don’t show up on time because being early is “on time” and being on time is “late”.
    I can’t say what I really want to say about this here.
  • don’t reschedule the interview for another time.
    Sorry that your kid was puking all night or you woke up to a flat tire — you are OUT! 
  • don’t touch your face.
    Just wiggle your nose if you have an itch, that’ll be less distracting.
  • don’t invade my personal space.
    And that is where? 
  • don’t talk negatively about a prior employer under any circumstances.
    Bad stuff happens and there is a difference between an emotional rant and providing honest facts about a prior negative experience.  It happens everyday and interviewers know that.

The list went on and on.  If these people were ruling out candidates because of these reasons, it’s no wonder career advisors always urge job seekers to bypass HR.  This is also a good example of why recruiters aren’t crazy about working with HR.

On the flip side, there were some excellent comments that job seekers should pay attention to.  Some were pretty funny so I included them too.

  • don’t answer or look at your cell phone.
    It’s rude. Don’t put it on vibrate, turn if off.
  • don’t bring your mother.
    Enough said.
  • don’t bring your children.
    Same as above.  If you’re stuck for child care, reschedule.
  • don’t answer the questions with a bag of puppets.
    While I find it creative and funny, I don’t think it will score points unless you’re interviewing for a puppeteer gig.
  • don’t wear flip flops.
    Well, unless you’re told to.
  • don’t list God as a reference.
    Um, right. 
  • don’t drop the F-bomb.
    Do that after you’re hired.
  • don’t wear fragrance.
    It’s distracting from the conversation.

Job seekers are people — human beings — not robots.  Good and bad life events happen around us every day.  Recognize that.

If you work in HR, please — I beg you — learn about empathy.  It just might be you sitting in that candidate seat one day.

Bring it.


What does #TrenchHR look like?

Paul-HebertFour years ago I discovered an entirely new HR community on Twitter.  It was such a relief to “meet” and interact with HR folks who were actually funny, not to mention original and smart.  I always say that Twitter rejuvenated my faith in the HR profession.

A lot of these people are in the trenches everyday living real HR challenges and writing about them in their blogs.  Of course some blogs gain more notoriety than others because they appear on fancy lists — lists that have more to do with mouse clicks over someone’s real-life background and knowledge — which is why I’m writing this post.

I respect and seek out people with real-life experiences because it’s relatable to my world.  These folks are the #TrenchHR professionals – the ones who are rolling up their sleeves, walking the halls of Corporate America and working with leaders and employees every day.

One of these guys is Paul Hebert.  I met Paul at HRevolution in 2011 but I was already digging into his brain through my Google Reader long before then.  Paul’s gig is about employee engagement and the various paths companies can take for positive engagement through recognition — although that’s applying a very broad stroke to his work.

The difference between someone suggesting that organizations hand out “atta boy” pre-paid gift cards and Paul’s thinking is that he has the ability to wear the shoes of every single person in an organization and can ask questions to a company’s leadership that raise eyebrows.  Questions they probably never considered.

That’s not the best part.  One of my favorite things about Paul’s style is that he disconnects the human from the machine.  We’re living in a professional world where everyone is trying to attach a software program to a human — like applicant tracking systems, performance management systems and talent assessment programs.

I love technology, especially when it makes our lives easier.  But I hate when people believe they can provide human solutions to an organization by implementing a software system.  It’s not possible and I don’t care what software you’re selling.

I have a passion for employee engagement and one of the things we have to believe to make it work is that engagement is a verb, not a noun.   Recognition and engagement are not initiatives that are rolled out quarterly or monthly and then go back up on the shelf.  It’s an ongoing company “lifestyle” that’s infused into the organization’s people and culture.

I probably won’t have a chance to meet Paul again because the conference circuit is not my gig.  But I’m still in his brain through his blog and am thankful for how he makes me think!

 


Some college “Career Services” are a joke

indexI have twins attending excellent universities in Philadelphia.  But it was disappointing to see their resumes that were approved by the schools’ Career Services area.

After talking more with my kids about what the Career Services are providing, I’ve come to realize that it’s not much of anything useful. Where are the real-life tools they need to land a job after graduation — or even an internship for that matter?

Initially I thought it was my experience with only these two schools but it’s not.  My kids have sent their friends to reach out to me and take a look at their resumes.  Different schools — top-notch schools — are falling short to prep our students in this area.  I asked one gal what her Career Services department did to help with her resume and she told me they handed her a hard copy of a resume template.  That’s it!  And it was garbage.

In my conversations with these students I’m finding that not only are they not spending enough time on how to craft a solid resume and treat it as a working document throughout their careers, but they’re not touching on many of the fundamentals of networking and interviewing.  All but one student I spoke with didn’t know to research a company before the interview.  How much more basic can you get?

We’ve been in a job rut since 2008.  Experienced professionals are taking lower paying jobs to stay afloat financially.  People who have planned to retire can’t and are working longer.  With so many graduates each year, how will these students be able to get an edge so they can create their own career opportunities?

The students — our future — need the academic world to allow career and business professionals into the classroom to put these antiquated ideas in the grave.

It’s time for the professors to move aside and allow business leaders, hiring managers, career coaches and resume writers in the classrooms.  They can lay the foundation of covering all the critical areas of the job search:

  • how to craft a resume
  • how to write a concise yet meaningful cover letter
  • interviewing skills and fundamentals
  • networking basics — do’s and don’ts

I know so many intelligent and overall great young people who are getting ready to launch in May and I’m worried for them.

I know there has to be schools who are doing it right — I just wish there was a way for it to be universal.

If you have experience with colleges who are doing this right — please let me hear about it so I can have a glimmer of hope for our future.